I am a big fan of the Santa Ana location due to its large selection of everything, but due to it being over an hour away, I did not frequent the location. Now that the Temecula location opened, I can walk in on a daily if I wanted to. The Temecula location is much smaller but still has about one of everything the Santa Ana location has.
Just before Christmas my wife told me to pick out two Vokey wedges I wanted for Christmas so she could purchase at a later date. I went to the Temecula location and I asked one of the sales guys to assist me with figuring out which degree and bounce would suit me best. The unnamed sales guy appeared to not want to assist me and told me to just buy them, take them home, and if I did not like them I had 90 days to return them. At no point did he offer to use a swing bay to assist me with the selection of new clubs. Needless to say I left the store without buying anything.
I returned a few days later hoping not to get the same sales guy, but instead was greeted with Nicholas. Nicholas was exactly what I was looking for, nice, polite, and extremely knowledgeable. I explained what I was looking for and without hesitation grabbed a few different Vokey's with different bounces and we got to work in the hitting bay. I entered the store with what I thought was best for me and left with two new clubs, one of the clubs slightly different than I expected because Nicholas took the time to work through several different clubs on the simulator to get what worked best for me. Thank you Nicholas for taking your time with me, your politeness, knowledge, and patience was greatly appreciated.
To add to a long review, I returned to have a driver re-gripped yesterday and found four employees taking hacks in the hitting bay. The store was empty and I was the only customer in the building. Not until I walked up to them did one of the sales people ask to help. Once again, I asked a question and I felt like he did not want to take the time to assist me, therefore; I was reluctant to continue with my next question and he returned to hacking away in the hitting bay with the other employees. I was lucky enough to see Nicholas was there working the in the re-gripping section. As he assisted me I asked him to describe the difference between three driver shafts I had photos of and which one he thought might work best for me. The photos only showed the model name and numbers of each shaft without showing the driver head. Just by looking at the model and descriptions he knew one of them was the stock shaft for a 11-year old driver I had. It is obvious Nicholas is knowledgeable in the golf equipment field as well as assisting with fitting for clubs.
Roger Dunn, you have a great employee in Nicholas at the Temecula store and he will be the only person I ask for in the future if I need a knowledgeable answer for.
