Edwin Watts Golf goes above and beyond.
Their customer service is truly second to none. My Ping G430 3-wood cracked, so I first took it back to the competing golf store where I originally bought it. They told me to leave it with them, they would mail it to Ping, wait about three weeks to find out if it would be covered under warranty, and then another three weeks to get it back—a total of about six weeks.
Instead, I took it to Edwin Watts, even though I hadn’t purchased the club there. Tyler ,Beverly and Danny immediately took ownership of the problem, contacted Ping directly on my behalf, and handled the entire warranty process.
The result? I had a brand-new Ping G430 3-wood in about a week.
That level of customer service is rare today. Tyler, Beverly and Danny at Edwin Watts went above and beyond to help me, even though I wasn’t their original customer. Thank you to the entire team for treating me so well. I highly recommend Edwin Watts to any golfer looking for knowledgeable staff and outstanding service.
